Enterprise relationship management
Enterprise relationship management (ERM) is a business method in relationship management.[1]
See also
[edit]- Enterprise feedback management (EFM)
- Business relationship management (BRM)
- Enterprise planning systems
References
[edit]Primary sources
[edit]- Galbreath, Jeremy (2002). "Success in the Relationship Age: building quality relationship assets for market value creation". The TQM Magazine. 14 (1): 8–24. doi:10.1108/09544780210413219.
- Inmon, W. H., et al. (2001). Data Warehousing for E-business. John Wiley & Sons, New York, NY
- Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com
- Lovallo, Dan; Daniel Kahneman (2003). "Delusions of Success". Harvard Business Review. Vol. 81, no. 7. pp. 56–63.
No matter how detailed, the business scenarios used in planning are generally inadequate.
- Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". Harvard Business Review on Managing the Value Chain. Harvard Business School Press, 2000, 185–220.
- Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (Université du Québec à Montréal).
- Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.
- Gretchen Teagarden, Solomon Smith Barney, 2000
Footnotes
[edit]- ^ "RIIM - Relationship Intelligence and Influence Management - Perfluence SA". Archived from the original on 2017-02-11. Retrieved 2017-02-08.
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